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FAQ

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1 Others
How can I go to Grand Ambassador Seoul associated with Pullman?
■ From Incheon Airport to our hotel

1) A Korean Airlines Limousine bus departs from Incheon International Airport to the hotel every 30 minutes and the fare is 16,000 Won per person. You need to take#6702 at the gate 4A or 10B.
- The first bus leaves at 05:10 and the last bus leaves at 22:40 from the Airport to the hotel.
- For more information, please visit http://www.kallimousine.com/eng/schedule_en.asp

2) A taxi from the Airport to the hotel will cost about 85,000 Won.
- The airport is 56km away, about an hour ride from the hotel.

3) A private transfer cost from the airport to the hotel 130,000Won and from hotel to airport also cost 130,000Won.
- For the private transfer, you may book through our Business Center at: amb@ambatel.com, and please provide us with your flight detail to book.


■ From Gimpo Airport to the hotel

1) By Subway
- Take a subway at Gimpo Int'l Airport (Line No.5) -> Get off at Dongdaemun History and Culture Park ->Takes 15min. by walk from Exit No. 6 (By Taxi KRW 4,000) (approx. 1 and a half hour)

2) Airport Limousine Bus
- Take No. 6001 bus (KRW 7,000 from 6:06a.m to 23:10p.m) ->Get off at Acacia Hotel -> By Taxi ( KRW 4,000) (approx. 1 and a half hour)

3) By Taxi
- Taxi Fare: KRW 60,000, 32Km (Time Taken: approx. 1 hour)

4) A private transfer costs from the airport to the hotel KRW80,000.
- For the private transfer, you may book through our Business Center at: amb@ambatel.com, and please provide us with your flight detail to book.
2 Banquet and Wedding
What would be an estimated cost of a wedding ceremony and banquet at Grand Ambassador Seoul?
The cost per person is generally around KRW 55,000-70,000 (excluding VAT) in terms of meals, drinks and flower decorations with slight changes in the aforementioned numbers depending on other options.
Should you want more detailed and precise estimation, please contact our Banquet Reservations at (82)(0)2 2270.3123.
You may also send your enquiries via email.
3 Facilities
Is there any limitations and restrictions on using Fitness Club?
Fitness Club is open to staying guests, Fitness Club members and guests accompanied by Fitness Club members.
Children under 15 may not use sauna, gym and indoor golf facilities.
Children under 12 should be accompanied by parents to use the swimming pool.
4 Rooms
How can I get the receipts reissued in case I lost them?
Should you need to get lost receipts reprinted, call us at +82(2) 2275-1101. Your full name, the Room number your stayed in, the dates of your stay and other details are necessary. Please also leave your fax number or street address where you want to receive the new receipts
※ Please contact Grand Ambassador Seoul’s Front Office for more details.
■ TEL : +82(2) 2275 - 1101
■ FAX : +82(2) 2272 - 0773
■ e-Mail : amb@ambatel.com
5 Rooms
When can I make changes in or cancel reservations?
You may cancel or make changes in your reservation without any charges a day before your arrival (6pm), but should you make the changes or cancel in less than 24 hours, you will be charged for one-night stay. ※ Please contact Grand Ambassador Seoul’s Room Reservations for further details
■ TEL : (82)(0)2 2270-3111
■ FAX : (82)(0)2 2279-2184
■ E-MAIL : ambres@ambatel.com
How do I contact or leave a message for a staying guest?
Please call us at (82)(0)2 2275 – 1101, and we will redirect your call. Should you be trying to reach a staying guest while visiting, our Concierge staff will be happy to assist you .
How can I get the receipts reissued in case I lost them?
Should you need to get lost receipts reprinted, call us at +82(2) 2275-1101. Your full name, the Room number your stayed in, the dates of your stay and other details are necessary. Please also leave your fax number or street address where you want to receive the new receipts
※ Please contact Grand Ambassador Seoul’s Front Office for more details.
■ TEL : +82(2) 2275 - 1101
■ FAX : +82(2) 2272 - 0773
■ e-Mail : amb@ambatel.com
When can I make changes in or cancel reservations?
You may cancel or make changes in your reservation without any charges a day before your arrival (6pm), but should you make the changes or cancel in less than 24 hours, you will be charged for one-night stay. ※ Please contact Grand Ambassador Seoul’s Room Reservations for further details
■ TEL : (82)(0)2 2270-3111
■ FAX : (82)(0)2 2279-2184
■ E-MAIL : ambres@ambatel.com